The Community Area is a space within Pairly where care requests that haven't been filled by the original provider are made visible to other trusted, local care providers. It’s designed to help ensure that care seekers can still receive timely support, even if their initial provider is unable to meet their needs.
As a care provider, you can browse these open requests and choose to make an offer if you’re able to help. To protect the privacy of care seekers, their personal details (such as contact information) will only be shared with you if they accept your offer. This ensures their data remains secure and only goes to a provider they have actively chosen to engage with.
If you don’t currently have availability in the requested area, Pairly will prompt you to add or update your availability before you can make an offer. This helps ensure that only providers who are actually able to fulfil the request can respond.
Once your offer is accepted by the care seeker, the request is moved from the Community Area into your main Care Requests dashboard. From there, you can follow the standard process of reviewing the request in detail, communicating with the client, and managing the booking as you normally would.
The Community Area is a great way to support more people in your region, fill gaps in your team’s availability, and grow your presence within the local care network.