Well, we did it, we put our money where our mouth is. Over the last year, we have found an overwhelming number of care businesses choose to stay with their current systems because it is familiar or safe. So we set out to prove that comfortable doesn’t mean better. The choice to stay with insufficient systems can have a devastating effect on the future of your business.
It’s time to move on
In the care services world, speed and efficiency in responding to customer enquiries can make all the difference. Whether a family is seeking urgent care for a loved one or a caregiver is looking for opportunities, every second counts. That’s why Pairly Pro undertook an analysis comparing its platform with a leading managed chat tool, and the results were clear: Pairly is significantly faster and more effective in capturing and processing enquiries.
Speed is everything
The data speaks for itself:
Metric | Managed Chat Tool | Pairly Pro |
Average time for a customer to enter contact details | 4 Minutes | 56 Seconds |
Time taken for an office to receive customer details | 9 Minutes | 1.6 Minutes |
Our findings align with research from MIT that examined 100,000 customer call backs, which highlights just how critical response time is in converting leads into real customers:
"The study found a staggering 21-fold decrease in the odds of qualifying a prospect if the response time stretched from 5 to 30 minutes. Even more startling, the chances of qualification dropped fourfold between 5 and 10 minutes."– Professor Oldroyd, MIT
By reducing the time it takes for care seekers and caregivers to enter their information and for local offices to receive it, Pairly ensures that responses are quicker and more effective.
Instant connectivity
Unlike managed chat solutions, Pairly Pro is a complete platform which delivers enquiries directly to the local office via the website dashboard and the new Pairly App. This enables care teams to instantly contact customers via email or phone, as well as use the built-in messaging service.
With the managed chat tool, the care provider is required to manually extract contact information from a summary email before responding, further delaying response times and reducing the likelihood of successfully connecting with the customer.
Reducing drop-offs and increasing data quality
A flaw in the managed chat tool is the inconsistent structure of questions asked during conversations. Customers might be asked for contact details at the start or the end of the chat, meaning that some may drop off before providing their details, making their enquiry invalid.
Pairly, on the other hand:
Ensures all enquiries capture contact details upfront
Prevents duplicate or unnecessary questions that waste time
Standardises the enquiry process for improved data accuracy
A game changer for business management
Beyond improving response times, Pairly offers a robust business management system through its dashboard, something the managed chat tool lacks. This feature enables offices to:
Track all enquiries in one place
Analyse performance metrics
Improve response strategies
The Pairly App further enhances efficiency by allowing offices to respond to enquiries even while in the community or after hours, thanks to instant notifications.
This research underscores the importance of a fast, efficient system like Pairly, which ensures offices can connect with customers in under 2 minutes, dramatically increasing the likelihood of converting an enquiry into a successful placement.
It just makes sense
The care industry demands efficiency, accuracy, and speed, and Pairly delivers on all three. Compared to a managed chat tool, Pairly Pro captures enquiries faster, routes them more effectively, and ensures immediate follow-up, all while being significantly more cost-effective.
For care providers looking to streamline their enquiry process and enhance their response times, Pairly Pro is the clear choice.